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SALESFORCE EINSTEIN PLATFORM .PPTX HOW TO

You can provide shopping recommendations for relevant and related products and customized searches for all of which remove friction from the purchasing cycle. Your brand needs to provide a highly personalized customer experience of the product to customers no matter how and when they shop or where they shop. Whether customers buying online or complaining about products on chat. Your customers interact with your brands through multiple channels at different times. It helps marketers to create effective and personalized one to one messages or emails and content based on consumer preferences and intent.To engage more effectively to customers by suggesting when and on which channels to reach out to customers effectively at the right time.To know your audiences pretty more deeply by uncovering consumer insights and making predictions for a better experience.Marketing Cloud Einstein gives the benefit to the marketing team as:

So Marketing Cloud Einstein can help you to achieve this in an effective manner. Analyzing past customer experience and behavior helps marketers predict future behavior in order to anticipate customer needs and guide them to better experiences.

SALESFORCE EINSTEIN PLATFORM .PPTX HOW TO

Every marketer needs to know which channel customers spend the most time in and how to deliver the right content to them at right time, and when to engage with them because every customer is unique and important. The aim of marketers is to understand their customers in a better way so that they can deliver the most effective and personalized campaigns for better response.

It reduces case handle time by collecting and qualifying customer information for ease of agent handoff.

It Increases call declination by resolving daily basis customer requests on real-time digital channels like web and mobile chat or messaging on mobile.

It helps agents in order to increase case resolution, automatically predicting and populating the fields on incoming cases in order to save time and reduce repetitive tasks for agents.

Service Cloud Einstein helps your service team as: With artificial intelligence bound into your service cloud, customer service agents use predictive intelligence in order to increase customer satisfaction by using predictive scores and views. Along with the help of artificial intelligence, companies can provide better customer service along with a good service experience. In Order to offer incredible customer service with artificial intelligence.

Salesforce Einstein maximizes the time spent selling by automating data capture.

It helps to discover trends and take necessary and required action by analyzing sales cycles.

Einstein Boost the win rates for sales reps to prioritize their leads and opportunities to convert into customers.

Sales Cloud Einstein helps your sales reps as: Reps will be more productive when they know the best opportunities and reach them at the right time with the right offer. For every sales reps productivity is the most and most important asset for them to grow their business. They also need to keep in touch with their prospect customers and identify the right time to follow up for the product. We know it is important for sales reps to prioritize their leads so that they can convert the most leads to the right opportunities and focus and can work on it.

In the Sales cloud, the aim is to sell more and more products. Automate routine tasks and priority, so your users can focus on customer success in a better way.

It recommends the best actions for them and makes the most out of every engagement in which they are involved.It predicts outcomes so that your users can make decisions faster with confidence and perform actions more positively.It discovers insights that bring the best new clarity about your company’s customers.In the Commerce field, Salesforce Einstein helps retailers recommend the finest product to all customers, and increase revenue.In the field of Marketing, salesforce Einstein helps marketers send the right content to the right customer at the right time on the right channel so that it increases customer engagement along the journey.In the field of Service, salesforce einstein helps us, customers to find answers immediately on their mode of channels and helps agents to resolve cases faster by urgent cases and recommending the correct articles that are helpful.In the field Sales, Salesforce einstein helps reps to the best opportunities and leads so they can increase the conversion rates, can close more and more deals with customers.

Einstein helps us to build intelligent applications, business processes, and workflows for every Company or industry and function.

Don't forget to check out: 4 Major Advantages of Salesforce Einstein Analytics for Sales Managersīenefits of Salesforce Einstein IN Business: